Shipping and Returns

Shipping Policy

At DJAZ Group, we strive to make shipping as convenient and affordable as possible. Customers have the option to choose between:

1. Urgent Shipping: The fastest shipping option for those who need their products quickly.
2. Normal Shipping: A more economical option for standard delivery times.

Please note that shipping charges are calculated based on the shipping method chosen, the product size, weight, and the delivery location. Extra charges will apply for urgent shipping. For more details or inquiries about shipping, feel free to contact us.

Return Policy

We aim to ensure customer satisfaction, but if you are not happy with a product, you can return it under the following conditions:

• The buyer is responsible for the cost of returning the product.
• Certain items, due to their nature or condition, are not eligible for return. These include, but are not limited to, clearance items, hygiene products, and any product explicitly marked as non-returnable at the time of purchase.

Please contact us to confirm the eligibility of your return before initiating the process. Returns must be made within 14 days of purchase and in their original condition.